Ghost Support
Need help with Ghost?
Email us at:
We'll help with access, reservations, purchases, Ghost cards, verification and privacy requests.
1. Digital Ghost access
If you purchased Ghost through the App Store and the app is asking you to purchase again, first try Restore Purchase inside Ghost.
Your App Store payment and purchase history are managed by Apple.
For refund requests relating to an App Store purchase, use Apple's App Store purchase/refund process.
2. Ghost card access
If you have a Ghost card and cannot verify access, contact us with:
- the email address associated with your Ghost card;
- what happened when you tried to verify;
- your iPhone model;
- your iOS version.
Do not send us verification codes, passwords or payment-card details.
3. Verification email hasn't arrived
Check:
- that the email address was entered correctly;
- your junk or spam folder;
- whether you have requested multiple codes in a short period.
If the message still does not arrive, contact:
4. A blocked app looks different than expected
Parts of the blocked-app screen are displayed by Apple's Managed Settings system and may vary depending on iOS, the application being opened and device orientation.
If you see something that appears incorrect, send us:
- a screenshot;
- the blocked app involved;
- your iPhone model;
- your iOS version;
- whether it happened immediately after installing or updating Ghost.
Please do not include sensitive content in screenshots.
5. Ghost Activity
Ghost Activity is stored locally on your iPhone.
Ghost does not receive your Ghost Activity history or the identities of apps you choose to hide.
If the Activity screen appears incorrect, contact us and describe the issue.
We may ask for screenshots, but we cannot remotely view your Ghost Activity.
6. Reservations
A Ghost card reservation made through tapghost.com is currently free and does not commit you to purchase.
To update or remove your reservation, email:
7. Physical product returns
When direct physical Ghost sales begin, return and cancellation information will be available at:
tapghost.com/returns
For an existing order, contact hello@tapghost.com with your order number.
8. Privacy and deletion requests
For access, correction or deletion of personal information held by Ghost, email:
Subject:
Privacy Request
Most Ghost Activity and app-selection information lives only on your iPhone and cannot be viewed remotely by Ghost.
Deleting the app removes the locally stored Ghost Activity and selection data associated with the app, although entitlement information may remain in Apple's Keychain depending on your Apple settings.
9. Security
If you believe you have found a security problem in Ghost, email:
Please include enough information for us to understand and reproduce the issue, but do not send passwords, one-time codes or unnecessary personal information.
10. Business details
Ghost is operated by:
Ryan Shuckford, trading as Ghost
5A Hebers Grove
Ilkley
LS29 9JR
United Kingdom