Returns & Refunds
Last updated: 4 September 2026
This policy explains how cancellations, returns and refunds work for Ghost.
1. Current reservation stage
At present, tapghost.com does not take payment for a physical Ghost card.
Submitting a Ghost reservation is free.
You can cancel or withdraw a reservation at any time by emailing:
Because no payment is currently taken, there is nothing to refund when a free reservation is withdrawn.
2. Digital Ghost purchases through Apple
Digital Ghost access purchased inside the iPhone app is processed by Apple through the App Store.
Ghost does not process the underlying payment-card transaction.
Refund requests for App Store purchases are generally submitted through Apple's purchase and refund process.
Nothing in this policy affects any mandatory rights you may have under applicable consumer law.
3. Future physical Ghost purchases
The following sections will apply when Ghost begins accepting payment directly for physical cards or other physical products.
Cancelling an online order
If you are a UK consumer purchasing standard physical goods online, you will normally have the right to cancel your order without giving a reason.
The cancellation period generally ends 14 days after the day you receive the goods.
You may also tell us you wish to cancel before the goods are delivered.
To cancel, email:
and clearly tell us that you wish to cancel the order.
Returning the product
After telling us you are cancelling, you must normally send the goods back within 14 days.
Return instructions will be supplied when physical sales go live.
Unless the product is faulty, not as described, or we agree otherwise, you will normally be responsible for the direct cost of returning a change-of-mind return.
You should take reasonable care of the product.
You may inspect a product as you reasonably would in a shop.
If handling goes beyond what is reasonably necessary to establish its nature, characteristics and functioning and reduces its value, the law may allow us to reduce the refund accordingly.
Refund timing
Where you have validly cancelled a physical-goods order, we will make the refund within the period required by law.
For returned goods, this will generally be no later than 14 days after the earlier of:
- the day we receive the goods back; or
- the day you provide evidence that you returned them.
Where applicable, we will refund the basic standard delivery charge paid for the original delivery.
We are not required to refund an additional amount you paid specifically for a more expensive delivery method than our least expensive standard delivery option.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
4. Paid pre-orders
If Ghost begins accepting paid pre-orders, the expected dispatch or delivery period will be displayed before payment.
Unless an exception applies, placing a pre-order does not remove your statutory cancellation rights.
If we cannot supply a product within an agreed timeframe and applicable law gives you a right to cancel, you may cancel and receive the appropriate refund.
5. Faulty or misdescribed products
Your rights where goods are faulty, damaged, not as described or not fit for purpose are separate from the change-of-mind cancellation rights above.
If there is a problem with a physical Ghost product, contact:
with your order details and a description of the issue.
We will provide the repair, replacement, refund or other remedy required by applicable consumer law.
Nothing in this policy limits your statutory rights.
6. Personalised products
If Ghost later offers products made to your individual specification or clearly personalised, different cancellation rules may apply.
If that exception applies to a product, we will make it clear before you place the order.
Choosing a standard colour or standard Ghost card variant will not automatically be treated as a personalised product.
7. Model cancellation form
You do not have to use this form, but you may copy and email it to us:
To:
Ryan Shuckford trading as Ghost
5A Hebers Grove
Ilkley
LS29 9JR
United Kingdom
Email:
hello@tapghost.com
I hereby give notice that I cancel my contract for the sale of the following goods: